Your company name, your billing address, your company registration number and — this one is required — your intra-Community VAT number. The VAT number is checked live against VIES, the European Commission register: when it comes back confirmed your account is activated straight away, otherwise our team reviews the application by hand.

Yes. Your tier discount applies the moment your account is activated, on every eligible product, and volume discounts stack on top of it as soon as an order reaches the quantity thresholds listed in your Pricing & discounts screen.

Yes. Volume brackets lower the unit price automatically as the quantity rises, with no request to make. Past the last bracket we prepare a custom quote and coordinate a single delivery to your site rather than a series of part shipments.

Yes. From your professional area, the custom quote request lets you build a list of products and quantities. Our team prices it, you are notified as soon as it is ready, and accepting the quote turns it into an ordinary order — same payment methods, same invoice, same order tracking.

Professional orders are prepared as a priority and leave our warehouse ahead of the general queue. On a project order your account manager agrees a delivery slot with you beforehand, so everything arrives together and on the day that suits the site.

Yes. The 14-day satisfied-or-refunded guarantee covers professional orders too, on products returned unused and in their original packaging. For a project order, tell your account manager first so the whole return is handled in one go.

Yes. The professional catalogue lists the references reserved for professional accounts, including pieces withdrawn from the public catalogue. They are visible and purchasable only from an approved professional account.